What To Do if Your iPhone Screen Is Not Responding To Touch Input (2023)

Tom Victor

6 minute read
| How-To

What To Do if Your iPhone Screen Is Not Responding To Touch Input (2)

Without a functioning screen, your iPhone is just another hunk of metal and plastic. It can happen anytime, in an instant, and without warning. You pick up your iPhone, and the display is blank, or the screen does not respond to your touch. Sometimes, it’s your fault; other times, it isn’t. Discover what you can do when your iPhone screen stops responding to touch input when it’s not your fault.

Why Your iPhone Screen Suddenly Doesn’t Respond To Touch

There are a couple of reasons why your iPhone screen is not responding to touch anymore. Your iPhone may have a hardware problem, requiring a trip to an Apple Service Center. Alternatively, the problem may be due to a temporary software glitch, which can be resolved by force-restarting your iPhone.

A much simpler cause of this problem may be some physical impedance, such as a damp screen or debris on the screen preventing it from sensing your touch. Another physical problem that could affect your iPhone display and prevent it from responding to touch is extreme temperature. If you’re using your iPhone outside the optimum temperature range, your screen may not respond to touch input.

Other reasons your iPhone display may not respond to touch include a poor screen protector, a poor iPhone case, an unsupported connected accessory, a problem with an app, or your iPhone being overworked, causing the screen to hang.

How To Fix an Unresponsive iPhone 11 Touchscreen

In December 2020, Apple announced that a small percentage of iPhone 11 models manufactured between November 2019 and May 2020 may experience unresponsive touch issues due to a problem with the display module. To address the problem, Apple established the iPhone 11 Display Module Replacement Program for Touch Issues, allowing affected customers to have their devices fixed.

If your iPhone 11’s display has stopped responding to touch, you can check if your device is eligible for the display module replacement program by using this link. Ensure you have your iPhone’s serial number on hand or written down before clicking the link. You can find information on where to locate your iPhone’s serial number and other product details in this article.

What To Do if iPhone Screen Is Unresponsive

If your iPhone screen is not responding to touch, but the device is still on, you can try the following steps to address the issue:

1. Restart Your iPhone

Restarting your iPhone can often resolve temporary glitches in the device’s memory that may be causing the unresponsive screen. Since the screen is non-functional, you will need to force-restart it. The button combinations for force-restarting or hard rebooting vary slightly depending on your iPhone model. For detailed instructions, please refer to our article on force-restarting or hard rebooting an iPhone.

2. Update iOS to the Latest Available Version

Software bugs that can cause your iPhone screen to become unresponsive will often clear if you update iOS to the latest version. You can do this with Recovery Mode on a Mac or PC. Ensure your Mac is running the latest version of macOS, or if you’re using a PC, make sure you have the latest version of iTunes installed.

Time needed:1 minute.

Follow these steps to update iOS when your screen is unresponsive.

  1. Connect your iPhone to your Mac and launch Finder, or if you’re using a PC, open iTunes.
  2. For iPhone 8 or later models, quickly press the Volume Up button, then the Volume Down button, and finally, press and hold the side button.

    What To Do if Your iPhone Screen Is Not Responding To Touch Input (3)

  3. For iPhone 7, simultaneously press and hold the Volume Down and side buttons.

    What To Do if Your iPhone Screen Is Not Responding To Touch Input (4)

  4. For older iPhone models, press and hold both the Home and side buttons simultaneously.

    What To Do if Your iPhone Screen Is Not Responding To Touch Input (5)

  5. Continue holding the buttons until the Recovery Mode screen appears, which displays a cord and laptop icon on a black background.
  6. In the pop-up window, select the Update option.

3. Clean and Dry Your iPhone Screen

Your iPhone screen operates by using electrical conductance to detect your fingertips. Therefore, debris or moisture on the screen can interfere with its functionality.

If your iPhone screen is oily, damp, or has visible debris, you should clean it. These substances can hinder your iPhone from accurately registering touches, as they prevent the detection of the electrical capacitance in your finger.

To clean your iPhone screen, follow these steps:

  1. Turn off your iPhone and disconnect it from any power source.
  2. Gently wipe the screen with a soft, lint-free cloth. You can use a microfiber cloth or a lens cleaning cloth for this purpose.
  3. If necessary, slightly dampen the cloth with water. Avoid using excessive moisture, as it can damage your iPhone.
  4. Carefully wipe the screen in a circular motion, ensuring you remove any visible debris or smudges.
  5. Once you’ve cleaned the screen, let it air dry completely before turning your iPhone back on.

By cleaning and drying your iPhone screen, you can help ensure optimal touch sensitivity and prevent any interference caused by debris or moisture.

4. Let Your iPhone Cool Down

Apple’s A-series processors are known for their exceptional performance. However, running multiple power-intensive tasks simultaneously for extended periods can potentially cause your iPhone to hang, leading to an unresponsive display.

If your iPhone becomes unresponsive due to hanging, it is advisable to allow the device to cool down to a comfortable temperature. The most effective way to achieve this is by turning off your iPhone for a period of time. If turning it off is impossible, set the device down and give it time to cool down until it becomes responsive again.

5. Disconnect Any Connected USB Accessories

Sometimes, an unsupported or faulty USB accessory, such as a cable or power bank, can cause your iPhone screen to malfunction. To resolve this issue, follow these steps:

  1. Carefully disconnect any connected accessories, such as cables, power banks, or adapters, from your iPhone.
  2. Once you have disconnected the accessory, check if the screen responsiveness returns to normal.
  3. If the screen responds correctly after removing the accessory, discontinue its use, as it may be causing compatibility issues.

6. Update an Affected App

If a specific app is causing your iPhone’s display to not respond to touch inputs, you can try updating the app to resolve the issue. After updating the app, check if the touch functionality is restored. You should also contact the app’s developer through the App Store or their official support channels so they can work on fixing the issue.

Additionally, some video apps have a lock feature designed to prevent accidental touches during movie viewing. If you have enabled this feature, it can cause the screen to be unresponsive. To disable the lock feature, follow the app’s settings or look for an on-screen lock icon. Disabling the feature will allow you to use your iPhone normally again.

7. Remove the Case and Screen Protector

If your iPhone screen is not working in certain areas or is completely unresponsive, it is possible that a tight-fitting case or a thick screen protector is causing the problem. The case may be exerting excessive pressure on the edges of the screen, leading to these issues, especially if certain areas, like the lower part of the screen, are affected.

To troubleshoot this, follow these steps:

  1. Gently remove the case from your iPhone.
  2. If you have a screen protector installed, carefully peel it off as well.
  3. Try using your iPhone without the case or screen protector.

If the screen starts working again, it indicates that the case or screen protector was causing interference. In that case, consider using a thinner screen protector or a case that does not extend to the edges of the screen.

8. Contact Apple Support

If you have attempted all of the aforementioned solutions and your iPhone display continues to be unresponsive to touch, it is possible that you are facing a hardware issue. Your only play is to seek assistance from Apple Support or visit an Apple service center to address the problem.

During the service process at an Apple service center, Apple technicians will diagnose the problem and may either repair the affected part or, if necessary, replace the device altogether if it meets the eligibility criteria. They have the expertise and resources to handle hardware issues and ensure the proper functioning of your iPhone’s display.

Remember to provide any relevant information about your iPhone’s warranty status, purchase details, and the troubleshooting steps you have already taken. This will help expedite the service process and ensure a more efficient resolution to the touch responsiveness issue on your iPhone.

Frequently Asked Questions

Why is my iPhone screen not responding to touch?

There can be various reasons for an iPhone screen not responding to touch. It could be due to a software glitch, a frozen app, a faulty touchscreen, or physical damage to the screen.

What should I do if my iPhone screen becomes unresponsive?

If your iPhone screen becomes unresponsive, you can try a few troubleshooting steps. Start by cleaning the screen to remove moisture or debris. If that doesn’t work, disconnect any connected USB accessories, remove the case and screen protector, perform a force restart, update your iOS, or contact Apple Support for further assistance.

Is there a way to fix an unresponsive iPhone screen without professional help?

Yes, there are several methods you can try to fix an unresponsive iPhone screen without professional help. You can perform a force restart, update the software, or reset settings. These steps often resolve software-related issues that cause touchscreen problems. However, if the issue persists, it may require professional assistance or screen replacement.

Will resetting my iPhone fix the issue of an unresponsive touch screen?

Resetting your iPhone can sometimes resolve touchscreen issues, especially if software glitches cause them. However, it’s important to note that resetting your iPhone will erase all data and settings, so it should be considered a last resort. If the problem persists after trying other troubleshooting steps, it may be necessary to contact Apple Support or seek professional help.


Experiencing a blank or unresponsive iPhone screen can be concerning, but there are steps you can take to address the issue. By following the suggestions provided, you can troubleshoot software-related problems and potentially resolve the touchscreen issue. If none of that helps, visit an Apple service center for professional assistance.

For individuals with experience in repairing mobile devices, Apple offers the Self Service Repair option. This program provides access to genuine Apple parts and repair guidance for fixing faulty devices. You can visit the Self Service Repair page on Apple Support for detailed instructions and assistance.

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