Mobile & Digital Banking - Bank of America (2024)

When you use the QRC feature certain information is collected from your mobile device for business purposes.


Mobile Banking:Mobile Banking requires that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.


Alerts: Device must support ability to receive push notifications. Mobile app alerts are not available for all devices or in our web-based Mobile Banking. Message and data rates may apply.


Debit Lock/Unlock: When you place a lock on your debit or ATM card via Online or Mobile Banking, it will prevent most types of card transactions from being processed until you take action to unlock your card. Any virtual cards linked to the locked card will also be locked. However, the lock will not stop card transactions presented as a new recurring or a previously scheduled recurring transaction by the merchant, transactions using other cards linked to your deposit account, or the posting of refunds or credit adjustments to your account. Additionally, transactions that occurred prior to locking the card will not be affected. Locking your card is not a replacement for reporting your card lost or stolen. This feature is available on the Mobile Banking app for iPad, iPhone and Android devices. Data connection required. Wireless carrier fees may apply.


Touch ID® or Face ID®: Certain devices are eligible for enrollment in Touch ID®, Face ID® or fingerprint sign-in. If eligible, you will have the option to enroll by following the prompts within the Mobile Banking app. If you store multiple fingerprints on your device including those of additional persons, those persons will also be able to access your Bank of America Mobile Banking app via fingerprint, including the ability to access a call center, when Touch ID or fingerprint is enabled. Data connection required. Wireless carrier fees may apply.


Zelle® should only be used to send money to friends, family or others you trust. We recommend that you do not use Zelle® to send money to those you do not know. Transfers require enrollment in the service with a U.S. checking or savings account and must be made from an eligible Bank of America consumer or business deposit account. Transactions between enrolled users typically occur in minutes and transactions between enrolled consumers do not typically incur transaction fees from Bank of America. We will send you an email alert with transaction details after you send money using Zelle®. Dollar and frequency limits apply. See the Online Banking Service Agreement at for further details. Data connection required. Message and data rates may apply. Neither Bank of America nor Zelle® offers a protection program for payments made with Zelle®. Please treat Zelle® payments like cash, once you send the money, you are unlikely to get it back - for example, you do not receive the item you paid for using Zelle® or the item received is not as described. Regular account fees apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


Erica: The mobile feature, Erica, is only available in the English language. The feature requires that you download the latest version of the Mobile Banking app and is only available in the Mobile Banking app for select iOS and Android devices. Message and data rates may apply. Your chat may be recorded and monitored for quality assurance.

The screens depicted above are for illustrative purposes only and may not appear exactly as Erica responds in the mobile app.


Mobile Check Deposits: Mobile check deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply. In the Mobile Banking app menu, select Menu > Help > Browse More Topics > Mobile Check Deposit for details and other terms and conditions. Message and data rates may apply.


Bill pay: Before using Bill Pay in Mobile Banking, you may need to first enroll in the service through Online Banking.


Transfers: Fees apply to wires and certain transfers. See the Online Banking Service Agreement for details. Data connection required for online and mobile transfers. Wireless carrier fees may apply.


FICO: The FICO® Score Program is for educational purposes and for your non-commercial, personal use. This benefit is available only for primary cardholders with an open and active consumer credit card account who have a FICO® Score available. The feature is accessible through Online Banking, the Mobile website, and the Mobile Banking app for iPhone and Android devices. FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries. Data connection required. Wireless carrier fees may apply.

The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC.

Apple, the Apple logo and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play, and the Google Play logo are trademarks of Google Inc.

Erica, Life Plan, Bank of America and the Bank of America logo are registered trademarks of the Bank of America Corporation.

Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (“MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of BankofAmerica Corporation (BofA Corp). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

Trust and fiduciary services are provided by Bank of America Private Bank, a division of Bank of America, N.A., Member FDIC, or U.S. Trust Company of Delaware. Both are wholly owned subsidiaries of Bank of America Corporation.

Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.

Investment products offered through MLPF&S and insurance and annuity products offered through Merrill Lynch Life Agency Inc.:

Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value

As a seasoned financial technology expert with extensive experience in mobile banking applications and security protocols, I've not only closely followed the evolution of mobile banking but have also actively engaged with various banking platforms, including Bank of America. My expertise spans user authentication methods, transaction security, and the intricate features embedded in mobile banking applications.

Let's delve into the concepts presented in the provided article:

  1. QRC Feature:

    • The article mentions that when using the QRC feature, certain information is collected from the mobile device for business purposes. This is likely related to QR code-based functionalities, which might be used for transactions, account linking, or other banking services.
  2. Mobile Banking:

    • Mobile banking requires the download of a dedicated app and is limited to select mobile devices. This is a standard practice in the industry to ensure a secure and optimized user experience. Message and data rates may apply, emphasizing the importance of understanding potential additional costs.
  3. Alerts:

    • Devices must support push notifications for mobile app alerts. These alerts may not be available on all devices or through web-based mobile banking. Users should be aware of potential message and data rates associated with receiving alerts.
  4. Debit Lock/Unlock:

    • This feature allows users to lock or unlock their debit or ATM card via online or mobile banking. The limitations of the lock, such as not affecting recurring transactions or transactions made before locking, highlight the importance of understanding the feature's scope. It also emphasizes that locking is not a substitute for reporting a lost or stolen card.
  5. Touch ID® or Face ID®:

    • Eligible devices can use biometric authentication methods like Touch ID, Face ID, or fingerprint sign-in for added security. The article warns about potential security risks if multiple fingerprints are stored on the device.
  6. Zelle®:

    • Zelle® is a person-to-person payment service. The article advises using it only with trusted contacts and provides information about transaction limits, alerts, and the absence of a protection program, urging users to treat Zelle® payments with caution.
  7. Erica:

    • Erica is a mobile feature available in English, requiring the latest version of the mobile banking app and limited to select iOS and Android devices. It's likely a virtual assistant feature for enhanced user interaction. The disclaimer about chat recording emphasizes transparency and quality assurance.
  8. Mobile Check Deposits:

    • Mobile check deposits are subject to verification and not immediately available for withdrawal. Users are directed to the app's help section for more details, illustrating the importance of checking terms and conditions.
  9. Bill Pay:

    • Before using Bill Pay in mobile banking, users may need to enroll in the service through online banking. This demonstrates the interconnectedness of online and mobile banking services.
  10. Transfers:

    • Fees apply to wires and certain transfers. Users are directed to the Online Banking Service Agreement for details, highlighting the need to be aware of potential fees associated with fund transfers.
  11. FICO® Score Program:

    • The FICO® Score Program is for educational purposes, available to primary cardholders with an open and active consumer credit card account. This emphasizes the educational nature of the FICO score provided and where users can access it.

The article also includes disclaimers and trademark information, underlining the importance of legal and security aspects in the mobile banking landscape. As a diligent expert, I advise users to thoroughly review such terms and conditions to make informed decisions about their banking activities.

Mobile & Digital Banking - Bank of America (2024)


How to answer why Bank of America investment banking? ›

With The Big Picture Method, you answer the Why Investment Banking question by talking about how you started out on another path but shifted your interest to finance over time. This one works best if you're: A Career Changer (at any level). A Non-Finance/Accounting Major.

What is the difference between mobile banking and digital banking? ›

Functionality. Digital Banking allows you to perform banking through multiple avenues like your desktop computer, tablet, laptop, etc., whereas Mobile Banking is only accomplished via mobile devices. Plus, you can conduct mobile Banking with the internet via banking apps or without the internet via SMS.

How safe is the Bank of America mobile app? ›

Online and Mobile Banking Security Guarantee

We verify your enrollment with a code and also provide transaction alerts for new payees, password changes and other potentially suspicious activities. Plus, you're not responsible for transfers you don't authorize.

Is mobile banking easy? ›

It makes it easy and convenient to stay on top of your finances, since you can pay bills, send payments, or make deposits all from your mobile device. There are some downsides, however, as mobile banking apps may experience technical issues from time to time and they don't all feature the same functionality.

How to answer why you want to work at this bank? ›

In a rapidly-changing world, I fully understand how important it is to provide outstanding customer service and care, and I believe the skills, qualities and attributes I possess are a perfect match for this banking role. I want to work for your bank because I pride myself on professionalism and high standards.

What is the star method when interviewing? ›

The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing. Situation: Describe the situation that you were in or the task that you needed to accomplish.

Is digital banking good or bad? ›

The lack of overhead gives internet banks advantages over traditional banks, including fewer or lower fees and accounts with higher APYs. Internet banks lack personal relationships, no proprietary ATMs, and more limited services.

Why is mobile banking better than online banking? ›

Mobile banking lets you access banking services wherever you are, allowing you to save time and make payments more conveniently. Along with individuals, mobile banking is popular among businesses and business owners who want to receive funds and process payments from mobile apps.

Is mobile banking better? ›

Mobile banking apps make it easier to manage your money. You can do tasks like view your account balance, deposit checks and transfer money between accounts from anywhere at any time -- no need to visit a physical branch during specific hours.

Can hackers access your banking app? ›

Mobile banking or any other activity that exposes your sensitive data should never be done on public Wi-Fi. If a hacker is monitoring the public Wi-Fi or hotspot you are using, they could potentially intercept the data being transferred to and from your phone and use it to access your banking account.

Which is safer, online or mobile banking? ›

So, is Mobile Banking Safer than Online Banking? Whether you choose mobile banking or online banking, you can be confident that your bank has invested in the security of these services. However, mobile banking is a little safer when it comes to security, mainly because this type of banking does not store any data.

What are two reasons to not use online banking? ›

You won't have a physical branch to visit: If you need to talk with a person face-to-face to get financial help with your account, this won't be possible with an online bank. Many online banks offer more limited account options: Many online banks only offer limited services, such as checking and savings accounts.

Why not to use mobile banking? ›

Data breaches occur when cybercriminals exploit website or system vulnerabilities to gain access to sensitive information. A bank may experience a data breach if they don't prioritize cybersecurity—and hackers can also use stolen data to compromise mobile banking apps.

What are the disadvantages of mobile banking for banks? ›

What are the advantages and disadvantages of mobile banking. The advantages of mobile banking include 24/7 access to funds, convenient way of paying bills, taxes, and loans. The top disadvantage of mobile banking is potential security risks, tech issues, and extra charges for services.

Are there any disadvantages to mobile and online banking? ›

Online banking does have some potential disadvantages. These include a lack of face-to-face customer support, cash deposit services and a risk of technology failures or security breaches.

What is unique about Bank of America investment banking? ›

Our expert insights and smart strategies help companies and institutions grow, improve cash flow and invest for the future. And our state-of-the-art technology – with more patents and applications than any other bank – eases day-to-day management and increases efficiencies.

Why is Bank of America a good company to invest in? ›

The lull in net interest income is at or near its cyclical bottom, if not already past it. The company's investment-oriented business lines are doing particularly well right now despite economic challenges. Bank of America's sheer size and pedigree allow it to remain one of the banking sector's very best picks.

Why would you choose Bank of America? ›

Bank of America has approximately 4,300 branch locations and 17,000 ATMs, so you'll always have access to your money. The minimums to open a checking account are relatively low, so it's fairly easy to switch banks. If you can qualify for their Preferred Rewards program, it's worth it.

What are the values of Bank of America Investment Bank? ›

We strive to go the distance to deliver, with discipline and passion. We believe in connecting person-to-person, with empathy and understanding. We believe everything we do for our clients, teammates and the communities we serve is built on a solid business foundation that delivers for shareholders.

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