Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (2024)

Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (2)

Advanced Search

dg-o

research-article

  • Authors:
  • Kun-Hsien Lin National Chiayi University, Taiwan and Local Tax Bureau of Taichung City Government, Taiwan

    National Chiayi University, Taiwan and Local Tax Bureau of Taichung City Government, Taiwan

    Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (3)0009-0001-6415-1786

    Search about this author

    ,
  • Cheng-An Shen Local Tax Bureau of Taichung City Government, Taiwan and Feng Chia University, Taiwan

    Local Tax Bureau of Taichung City Government, Taiwan and Feng Chia University, Taiwan

    Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (4)0009-0007-2946-8239

    Search about this author

    ,
  • Su-Chuan Cheng Local Tax Bureau of Taichung City Government, Taiwan

    Local Tax Bureau of Taichung City Government, Taiwan

    Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (5)0009-0002-9723-004X

    Search about this author

DGO '24: Proceedings of the 25th Annual International Conference on Digital Government ResearchJune 2024Pages 6–18https://doi.org/10.1145/3657054.3657056

Published:11 June 2024Publication HistoryApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (6)

  • 0citation
  • 0
  • Downloads

Metrics

Total Citations0Total Downloads0

Last 12 Months0

Last 6 weeks0

  • Get Citation Alerts

    New Citation Alert added!

    This alert has been successfully added and will be sent to:

    You will be notified whenever a record that you have chosen has been cited.

    To manage your alert preferences, click on the button below.

    Manage my Alerts

    New Citation Alert!

    Please log in to your account

  • Publisher Site

DGO '24: Proceedings of the 25th Annual International Conference on Digital Government Research

Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government

Pages 6–18

PreviousChapterNextChapter

Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (7)

ABSTRACT

Since the onset of the COVID-19 pandemic, all Countries have been actively promoting adaptive governance in the digital government. Initiatives such as remote work, online application processes, and telemedicine have seen significant advancement. Pre-trained AI chatbots can be pre-equipped with specialized knowledge relevant to government agencies and can seamlessly convert non-structured verbal queries from the public into correctly formulated questions with standardized answers. This capability ensures that individuals no longer face difficulties in obtaining the desired responses due to variations in the order or inadequacy of question descriptions.This study has three main research objectives. First purpose is to enhance the precision of pre-trained AI chatbot responses through the utilization of normalized training corpora methods. Second purpose is to construct a functional robot capable of answering tax-related questions and providing services. The third purpose is to evaluate the original training corpora and system responses of the robot through practical inquiries in this study.

References

  1. Academia Sinica's Response to CKIP-Llama-2-7b. Academia Sinica-Announcements. Retrieved March 30, 2024 from https://www.sinica.edu.tw/News_Content/70/1850Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (8)
  2. Heeks, R. 2001. Understanding e-governance for development. The University of Manchester, Institute for Development Policy and Management.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (9)
  3. Vepkhvia Grigalashvili. 2022. E-government and E-governance: Various or Multifarious Concepts. International Journal of Scientific and Management Research 5, 1 (2022), 183-196. DOI:https://doi.org/10.37502/ijsmr.2022.5111Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (10)Cross Ref
  4. Serhiy SHKARLET, Igor OLIYCHENKO, Maksym DUBYNA, Maryna DITKOVSKA, and Vladimir ZHOVTOK. 2020. Comparative analysis of best practices in e-Government implementation and use of this experience by developing countries. Administratie si Management Public 34, (2020), 118-136. DOI:https://doi.org/10.24818/amp/2020.34-07Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (12)Cross Ref
  5. P. Dunleavy. 2005. New Public Management Is Dead–Long Live Digital-Era Governance. Journal of Public Administration Research and Theory 16, 3 (2005), 467-494. DOI:https://doi.org/10.1093/jopart/mui057Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (14)Cross Ref
  6. Rana, M. 2019. Eaglebot: A Chatbot Based Multi-Tier Question Answering System For Retrieving Answers From Heterogeneous Sources Using BERT.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (16)
  7. Lin, C. C., Huang, A. Y., & Yang, S. J. 2023. A review of ai-driven conversational chatbots implementation methodologies and challenges (1999–2022).Sustainability,15(5), 4012.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (17)
  8. Li, H. 2018. Deep learning for natural language processing: advantages and challenges.National Science Review,5(1), 24-26.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (18)
  9. Prianto, C., & Harani, N. H. 2021. The Covid-19 chatbot application using a natural language processing approach. IJISTECH (International Journal of Information System and Technology), 5(2), 198-206.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (19)
  10. Lin, T., Chonghui, G., & Jingfeng, C. 2020. Review of chinese word segmentation studies.Data Analysis and Knowledge Discovery,4(2/3), 1-17.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (20)
  11. Kapočiūtė-Dzikienė, J. 2020. A domain-specific generative chatbot trained from little data. Applied Sciences, 10(7), 2221.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (21)Cross Ref
  12. Hadeel Al-Zubaide and Ayman A. Issa. 2011. OntBot: Ontology based chatbot. International Symposium on Innovations in Information and Communications Technology (2011). DOI:https://doi.org/10.1109/isiict.2011.6149594Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (23)Cross Ref
  13. Dan Jurafsky. 2000. Speech & Language Processing. Pearson Education India.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (25)
  14. Nudtap*rn Rosruen and Taweesak Samanchuen. 2018. Chatbot Utilization for Medical Consultant System. 2018 3rd Technology Innovation Management and Engineering Science International Conference (TIMES-iCON) (2018). DOI:https://doi.org/10.1109/times-icon.2018.8621678Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (26)Cross Ref
  15. Martin, J. H., & Jurafsky, D. 2019. Vector Semantics and Embeddings. Speech Lang. Process., 1-31.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (28)
  16. Mnasri, M. 2019. Recent advances in conversational NLP: Towards the standardization of Chatbot building (2019). DOI:https://doi.org/10.48550/arXiv.1903.09025Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (29)Cross Ref
  17. Soufyane Ayanouz, Boudhir Anouar Abdelhakim, and Mohammed Benhmed. 2020. A Smart Chatbot Architecture based NLP and Machine Learning for Health Care Assistance. Proceedings of the 3rd International Conference on Networking, Information Systems & Security (2020). DOI:https://doi.org/10.1145/3386723.3387897Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (31)Digital Library
  18. Mark Warschauer and Deborah Healey. 1998. Computers and language learning: an overview. Language Teaching 31, 2 (1998), 57-71. DOI:https://doi.org/10.1017/s0261444800012970Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (33)Cross Ref
  19. Alastair J. Gill and Jon Oberlander. 2019. Taking Care of the Linguistic Features of Extraversion. Proceedings of the Twenty-Fourth Annual Conference of the Cognitive Science Society (2019), 363-368. DOI:https://doi.org/10.4324/9781315782379-99Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (35)Cross Ref
  20. Rubia Fatima, Naila Samad Shaikh, Adnan Riaz, Sadique Ahmad, Mohammed A. El-Affendi, Khaled A. Z. Alyamani, Muhammad Nabeel, Javed Ali Khan, Affan Yasin, and Rana M. Amir Latif. 2022. A Natural Language Processing (NLP) Evaluation on COVID-19 Rumour Dataset Using Deep Learning Techniques. Computational Intelligence and Neuroscience 2022, (2022), 1-17. DOI:https://doi.org/10.1155/2022/6561622Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (37)Cross Ref
  21. Ekaterini Klepousniotou. 2002. The Processing of Lexical Ambiguity: hom*onymy and Polysemy in the Mental Lexicon. Brain and Language 81, 1 (2002), 205-223. DOI:https://doi.org/10.1006/brln.2001.2518Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (39)Cross Ref
  22. Li, J., Galley, M., Brockett, C., Gao, J., & Dolan, B. 2015. A diversity-promoting objective function for neural conversation models. arXiv preprint arXiv:1510.03055.Google ScholarApplications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (41)

Cited By

View all

Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (42)

    Index Terms

    1. Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government

      1. Applied computing

        1. Computers in other domains

          1. Computing in government

            1. E-government

      Recommendations

      • m-government in South Africa's local government: a missed opportunity to enhance public participation?

        ICEGOV '13: Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance

        M-Government seems to provide the developing and the least developed countries with an opportunity to address the challenge of the digital divide which appears to be the crippling factor in most e-Government initiatives. The affordability of mobile ...

        Read More

      • Women in Local E-Governance: A Case Study of Assam

        ICEGOV '19: Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance

        Information and Communication Technologies (ICTs) are understood to have distinctive social consequences. It is one of the most powerful forces that shape twenty-first century. Considering the huge prospective of ICTs in knowledge society, a recent ...

        Read More

      • Democratizing local e-government: the role of virtual dialogue

        ICEGOV '08: Proceedings of the 2nd international conference on Theory and practice of electronic governance

        The UK Government chose to deliver e-government services mainly through local authorities. Although e-government websites are provided by all local councils it appears that their level of use is still low and only few of them are fully transactional. ...

        Read More

      Login options

      Check if you have access through your login credentials or your institution to get full access on this article.

      Sign in

      Full Access

      Get this Publication

      • Information
      • Contributors
      • Published in

        Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (43)

        DGO '24: Proceedings of the 25th Annual International Conference on Digital Government Research

        June 2024

        1089 pages

        ISBN:9798400709883

        DOI:10.1145/3657054

        • Editors:
        • Hsin-Chung Liao,
        • David Duenas Cid,
        • Marie Anne Macadar,
        • Flavia Bernardini

        Copyright © 2024 ACM

        Publication rights licensed to ACM. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

        Sponsors

          In-Cooperation

            Publisher

            Association for Computing Machinery

            New York, NY, United States

            Publication History

            • Published: 11 June 2024

            Permissions

            Request permissions about this article.

            Request Permissions

            Check for updates

            Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (44)

            Author Tags

            • citizens’ adoption of IT
            • digital governance service
            • pre-trained AI chatbots

            Qualifiers

            • research-article
            • Research
            • Refereed limited

            Conference

            Acceptance Rates

            Overall Acceptance Rate150of271submissions,55%

            Funding Sources

            • Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (45)

              Other Metrics

              View Article Metrics

            • Bibliometrics
            • Citations0
            • Article Metrics

              • Total Citations

                View Citations
              • Total Downloads

              • Downloads (Last 12 months)0
              • Downloads (Last 6 weeks)0

              Other Metrics

              View Author Metrics

            • Cited By

              This publication has not been cited yet

            Digital Edition

            View this article in digital edition.

            View Digital Edition

            • Figures
            • Other

              Close Figure Viewer

              Browse AllReturn

              Caption

              View Table of Contents

              Export Citations

                Your Search Results Download Request

                We are preparing your search results for download ...

                We will inform you here when the file is ready.

                Download now!

                Your Search Results Download Request

                Your file of search results citations is now ready.

                Download now!

                Your Search Results Download Request

                Your search export query has expired. Please try again.

                Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government | Proceedings of the 25th Annual International Conference on Digital Government Research (2024)
                Top Articles
                Latest Posts
                Article information

                Author: Ray Christiansen

                Last Updated:

                Views: 6101

                Rating: 4.9 / 5 (69 voted)

                Reviews: 84% of readers found this page helpful

                Author information

                Name: Ray Christiansen

                Birthday: 1998-05-04

                Address: Apt. 814 34339 Sauer Islands, Hirtheville, GA 02446-8771

                Phone: +337636892828

                Job: Lead Hospitality Designer

                Hobby: Urban exploration, Tai chi, Lockpicking, Fashion, Gunsmithing, Pottery, Geocaching

                Introduction: My name is Ray Christiansen, I am a fair, good, cute, gentle, vast, glamorous, excited person who loves writing and wants to share my knowledge and understanding with you.